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Start Hiring
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Start HiringHire Customer Support Representatives from Egypt from only £900/month full-time
Is your customer support team struggling to keep up with demand? Palm Outsourcing helps UK startups and established companies hire top-tier, pre-vetted Customer Support Representatives from Egypt in 21 days or less.
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Egypt has a thriving talent pool of highly skilled customer support professionals, ready to help enhance your customer experience
Tap into our network of 55k+ candidates and hire exceptional support reps quickly and cost-effectively. Palm Outsourcing enables businesses to streamline their support operations, improve customer satisfaction, and cut costs—without compromising on quality.
Palm can help you
Save 30-70% on salaries.
Hire top talent at a fraction of the cost without sacrificing quality. Your budget stretches further, so you can reinvest in growth.
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Hire in Days, Not Months
We handle sourcing, vetting, and onboarding, so you can scale your team quickly and focus on what matters.
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Candidates in Your Time Zone
Only 2 hours time difference in Egypt means real-time collaboration, no late-night calls, and better integration with your team.
Skilled, Committed Professionals
We don’t just find workers; we find driven team members who take ownership and deliver results.
Experience
Palm candidates are skillful professionals with excellent English proficiency and impressive work experience.
Junior Customer Support Rep
Has 1-2 years of experience or less. Responds to basic customer inquiries via phone, email, or chat, and provides general support for products or services. Ensures customer queries are addressed promptly and efficiently.
Mid-Level Customer Support Rep
Has 3-5 years of experience. Manages more complex customer issues, troubleshooting, and escalated requests. Provides personalized support and maintains strong product knowledge to resolve a wider range of customer inquiries.
Senior Customer Support Rep
Has 5+ years of experience. Handles high-level, sensitive customer issues and complaints, mentors junior staff, and contributes to process improvements. Offers expert-level support and works to resolve challenging customer problems with precision.
Manager/Director of Customer Support
Has 7+ years of experience. Leads and manages a team of customer support reps, setting performance standards, ensuring quality assurance, and driving customer satisfaction. Develops and implements strategies to improve the customer support process and efficiency.
Why Palm?
Curated, High-Quality Talent
Every candidate is carefully selected to match your needs, skills, and company culture.
Real Teammates, Not Just Offshore Resources
Our hires integrate into your team, aligning with your goals and working as true collaborators.
Scalable & Flexible Hiring
Whether you need one hire or a full team, we scale with you - without the overhead of traditional hiring.
Better Productivity & Efficiency
With lower costs, seamless collaboration, and top-tier talent, your business runs smoother and grows faster.
How it works
Hiring done for you. Within 3 weeks.
1
Discovery Call
We work to understand your hiring goals and identify where your team needs the most support. Together we’ll outline a plan for embedded talent, placement timeline, and your needs for a perfect fit.
2
Training & Selection
Palm selects and shares the perfect fit from our pool of pre-vetted candidates. We then begin their training process to ensure they’re ready to embed with your team.
3
Kickoff & Placement
We introduce you to your talent, ensure everyone is set up for success, and kick off the engagement. Your Account Manager will check in frequently during the first 60 days to ensure everything is going smoothly.
Frequently Asked Questions
Our Customer Support Reps can manage a wide variety of tasks, including responding to inquiries, troubleshooting issues, assisting with orders, handling returns or exchanges, and offering product/service information. Depending on their experience, they may also assist in customer feedback analysis or process improvement initiatives.
We have a strict vetting process that includes skills assessments, problem-solving tests, and trial work sessions. We only present candidates who have proven experience in customer support, ensuring they are equipped to provide the best possible service to your customers.
Yes! We offer both full-time and part-time hires. Full-time roles start from £900/month, and part-time roles start from £495/month.
We assist with the onboarding process to ensure your new hire integrates smoothly into your company. If you require specific training related to your products or services, we can facilitate that as well, ensuring they are fully prepared to deliver excellent customer support.
We typically place candidates within 21 days or less, depending on your specific requirements and the complexity of the role.
In addition to Customer Support Representatives, we specialize in hiring virtual assistants, developers, designers, video editors, operations specialists, and more to help grow your business.
Egypt offers a highly skilled, English-speaking workforce with a deep talent pool of 115 million people. With a minimal time difference from the UK, communication is seamless, and hiring costs are significantly lower than in the UK.
No. Palm Outsourcing manages payroll, contracts, and HR compliance, so you don’t have to worry about administrative burdens.
We offer a Perfect Hire Guarantee. If the fit isn’t ideal, we replace them for free—though our thorough screening process ensures this rarely happens.
Simply reach out to us with your requirements, and we’ll start sourcing candidates. We’ll shortlist the best talent for you to interview, and once you make a selection, we handle the rest, from contracts to onboarding.
